Reference

Open the Legal Terms That Shape Your Account

Everything that governs your time in the lobby — account eligibility, wallet use through bKash, Nagad or Rocket, and the rules on fair use — sits on this one page in plain English.

Eligibility by regionFair use rulesWallet ownershipPlain English terms
s880 Open the Legal Terms That Shape Your Account
REACH THE TEAM

Ask Us Anything About the Legal Terms

Questions about this notice have their own path, separate from a game or wallet issue. Write to us from the email tied to your account and put legal in the subject line, so it lands with the people who can amend, correct or explain a clause. If your question is about a deposit, a withdrawal or a locked login, the standard support channel is quicker. Either way, tell us the account number and the exact sentence you are asking about, and we will answer in writing.

Team online

Policy email channel

Send legal questions from the email address on your account. We reply in writing, so you keep a record of what was agreed about a clause, a correction or an eligibility point.

Live chat for account issues

If a wallet transfer through bKash, Nagad or Rocket has gone wrong, use chat rather than the policy inbox. The agent can see your account, check the transaction and escalate a payment for a closer check.

Written replies on record

Ask for a change to your stored details and we confirm it by email once verified. Keep that reply — it is the proof that your request was received, checked and applied to the account you hold.

ACCOUNT SAFEGUARDS

See How We Hold Your Data and Account

What a policy promises only matters if the practice behind it matches. Identity documents you send for wallet verification are stored apart from game history, access is limited to the staff handling the check, and the file is closed once that check ends. Cookies on this site keep your session and language choice working; you can clear them in your browser whenever you like, though the lobby will ask you to sign in again. Logins run on a one-time code sent to your mobile, so a stolen password alone will not open your account.

Document handling

Proof of wallet ownership you send for a bKash, Nagad or Rocket check is used for that check alone. It is not added to marketing lists, and only the staff working the case can open it.

Cookies and session data

We use cookies to hold your sign-in, keep your language setting and remember that you have already seen a notice. Clear them in your browser and nothing else about your account changes.

Login security

Every sign-in needs the one-time code sent to your mobile number. If a code arrives when you are not logging in, change your password straight away and message support so we can freeze the session.

Retention and corrections

Verification files are kept only as long as the check and the record-keeping rules require. To correct a stored name, number or address, message support from your registered email with the change you need.

Legal Questions You Ask Before Registering

The same handful of questions reaches us every week, so s880 answers them here in one place rather than burying them in the notice. Each answer points to the part of the policy that applies and to the channel that can change it. If your situation is not covered, message us before you deposit rather than after — it is far easier to settle an eligibility question while no money is on the table.

No. We only open accounts where local law permits it, and eligibility depends on your jurisdiction and the regions we can serve. Check your own local rules before you register.

Deposits must come from a wallet in your own name. A transfer from a friend's or an agent's number can be held or sent back, and we may ask for proof that the wallet belongs to you.

Email from the address registered on your account and ask for a copy of your stored details. We verify the request first, then reply in writing with what is held and why.

We update this page and the date carried on it. Signing in after a change means the new wording applies. If it affects how your funds move, we email you before it takes effect.

Yes. The same terms apply whether you are in a phone browser or on a laptop. Your wallet history, verification status and login code follow the account, not the device you happen to use.

Reply to the email that carried the decision, or write to the policy inbox from your registered address. A second person looks at it, and you get the outcome in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.